Returns and Exchange Policy
- We only accept returns/replacements if their original packaging is not damaged and not opened.
- In case of the item being defective, not as described, missing accessories, size mismatch or wrong delivery, we will provide free returns and replacements in a valid & acceptable case.
- In case you received a defective or different product than you have ordered, kindly send the image of the product at 9801100888 (Whatsapp) or email to firstname.lastname@example.org , We will verify the issue. Free return or exchange, whichever fits the situation, you will be notified within 24 hours.
- Return is only accepted if the product delivered is not as you have ordered or the product is damaged.
- A refund shall be done in case of return is acceptable.
- Reporting after 24 hours of delivery will not be accepted in the return policy.
- Refunds will only be possible through bank deposits or e-Sewa transfer. In other cases, you can either opt for an exchange or contact 9801100888 for more information.
- Refunds may take up to seven working days.
Delivery Methods & Policy
- We deliver inside Kathmandu and outside Kathmandu.
- Delivery inside Kathmandu is completed within 48 hours and delivery time for outside Kathmandu depends on availability of third-party courier service.
- Delivery charges are applicable as mentioned during checkout.
- Cash On Delivery is valid only within Kathmandu
- Payment options for orders outside Kathmandu are; Bank Deposit, Esewa Transfer and debit/credit card payment on checkout.
*Order will be processed only after payment is verified.